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Measuring legal aid service outcomes

We have created two new resources to track our performance in support of our strategic plans.

Published:
Sunday 2 April 2023 at 11:35 pm

We have two resources now available to support the implementation of strategic plans: our four-year Strategy 26, and the Outcomes Framework to 2030.

Strategy 26 outcome measures

The Strategy 26 outcome measures supports Strategy 26 and will be used to guide our annual reports, to report on the difference we make for clients, community, sector partners, and in systems change.

The focus on outcomes in our annual reports will complement the service delivery reporting in our quarterly reports.

The outcome measures for our clients and the Victorian community focus on:

  • outcomes for First Nations clients
  • accessibility of legal assistance and related services
  • experience of legal and related services
  • legal capability – including understanding options, knowing and feeling confident to seek legal help
  • prevention and resolution of legal problems
  • wellbeing.

Outcomes and Evidence Agenda 2022–26

The Outcomes and Evidence Agenda 2022–26 guides our work and investments in legal needs analysis, service design, data projects (with further detail in our Data and Digital Information Strategy 2022–26), and research and evaluation.

Our priorities ensure we design, measure, and improve our services and programs based on evidence and learning about what works for different client groups, contexts, and in systems change.

The priorities in the agenda are:

  1. Clients: What difference do legal and related services make in preventing and addressing legal problems? What works for different client groups and contexts? 
  2. Community: What contribution does legal information and education make to preventing and addressing legal and related problems?
  3. Legal assistance sector: What works in designing and delivering integrated services to achieve outcomes for clients and the community?
  4. Laws and systems: What difference are we making on policy and/or practice changes in the justice, legal, and related systems, that impact on access to justice for our clients and the community?
  5. Victoria Legal Aid: Building our capability in outcomes and evidence-based practice; within VLA and with our sector partners.

Work with us on research and design issues

We welcome partnerships with organisations working on similar research or design issues in access to justice. To discuss, please email:

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