Making community legal information

What is community legal information?

Community legal information is general information about the law, legal processes and referrals. It can help people understand their rights and responsibilities, how the legal system works and where to get help.

Community legal information comes in many formats – videos, fact sheets, webpages and more.

Victoria Legal Aid, community legal centres and other organisations develop community legal information in response to community needs.

Planning and scoping

Before developing something new, consider whether you can use or adapt existing community legal information to meet the need you have identified.

You might also consider data about your issue or audience using the Access to Justice Research Hub. This hub is an initiative of the Law and Justice Foundation of New South Wales. Victorian community legal centres and Victoria Legal Aid can also use the Data Discovery Tool.

The Victoria Law Foundation’s Producing successful CLE – insights from funded projects has information about successful project planning in the legal assistance sector.

Working together on community legal information

Sharing our community legal information

We encourage you to link to the community legal information on our website. That way, your clients and community can access the most recent information we have.

You may also use or adapt community legal information that we develop. Our community legal information is subject to a Creative Commons Attribution 4.0 licence. That means you are free to re-use the work under that licence, on the condition that you credit Victoria Legal Aid as author, indicate if changes were made and follow other licence terms. The licence does not apply to any images, photographs or branding, including the Victoria Legal Aid logo.

Please contact us if you have any questions, or to let us know that you are using our content.

Support for your community legal information

We will consider any request for support with community legal information.

To find out how we make decisions about working together and how to ask us for support, visit How we support community legal information.

Please contact us if you have any queries or would like to request our support.

Guides for creating community legal information

Plain language and style

Plain language is clear, simple, modern language. It uses only as many words as necessary. It avoids jargon, unnecessary legal expressions and complex language.

Writing in plain language does not mean you need to ‘dumb down’ the law. It means your writing is clear and concise so your audience can understand it.

You are using plain language if your audience can easily:

• find what they need
• understand what they find
• use what they find to meet their needs.

Some of the key writing techniques of plain language are:

• a logical structure
• everyday, straightforward language
• active voice
• short sentences, not more than 22 words
• using ‘you’ and ‘we’.

For examples of these writing techniques and other plain language suggestions, read our style guide:

We use:

• the Australian Government Style Manual for any plain language or style issues not included in our style guide
• the Macquarie Dictionary for spelling, hyphenation and capitalisation rules.

We have developed these checklists to help with drafting content in Word and checking final artwork:

If you are creating digital content, you may find the Victorian government’s best practice guidelines helpful. Visit Writing guidelines and style guide.

The Victoria Law Foundation offers free Better information workshops and low-cost Plain language training for professionals. It also has a library of Helpful communication resources.

Accessibility and inclusion

We follow the Web Contents Accessibility Guidelines (WCAG) to make sure all community members can access our online information.

For more information about accessibility standards and guidance on developing community legal information that is accessible and inclusive, visit:

• Accessible and inclusive content in the Australian Government Style Manual
• Better practice guide for multicultural communications by the Victorian Government
• Language guide by People with Disability Australia
• LGBTIQ+ inclusive language guide by the Victorian Government
• Make content accessible – digital guide by the Victorian Government for creating digital content that is accessible for people with disabilities
• Talking justice – a guide for community legal centres by Community Legal Centres NSW.

Effective community legal information

There is a growing body of research and evidence about the effectiveness of community legal education and information.

For Victoria Legal Aid evaluations, go to ‘Project evaluations’ in the Community legal education and information section of our website.

Victorian research:

• Victoria Law Foundation research

Australian research:

• Law and Justice Foundation of New South Wales, especially:
  • Uptake of legal self-help resources: what works, for whom and for what?, Justice issues paper 30
  • How people solve legal problems: level of disadvantage and legal capability, Justice issues paper 23
  • Beyond great expectations: modest, meaningful and measurable community legal education and information, Justice issues paper 21

International research:

• Self-Help Reimagined, Lois R. Lupica, University of Maine

Other guides

Community legal education made easy (pdf, 1.42 MB)(opens in a new window) is a series of fact sheets developed by the Community Development and Community Legal Education Working Group of the Federation of Community Legal Centres (Vic). Please contact us if you need this information in a different format.

Contact us

Please contact us if you have queries, feedback or would like to work together on community legal information.

Email cle@vla.vic.gov.au or call (03) 9269 0234 and ask for Community Legal Education.

For updates on our resources and activities, subscribe to our Community Legal Education Update.