How we can help
Contact us for free information about your legal issue and how we can help. If we can’t help, we can refer you to other organisations that can. Many requests can be dealt with online via our live Legal Help Chat.
- Speak to us over the phone or using our online chat
- Help in your language
- Support if you are deaf or find it hard to hear or speak on the phone
Our lawyers may be able to help if you:
- are unsure about your rights or entitlements
- disagree with a Centrelink decision
- are being investigated for fraud or charged with a criminal offence.
For some matters, you may be able to get a lawyer to run your case.
If we can’t help, we can refer you to other organisations that can.
We also provide legal assistance for veterans
We may also be able to help war veterans, war widows, and their dependants with some legal matters about pensions and payments.
We may be able to provide assistance for appeals to the Administrative Review Tribunal from a decision of the Veterans’ Review Board for:
- decisions about pensions for war-caused injury, disease or death
- some decisions about incapacity payments and compensation payments for permanent impairment relating to warlike or non-warlike service.
War veterans do not need to satisfy a means test to get a grant of legal assistance.
Other organisations that can help
Social Security Rights Victoria
Social Security Rights Victoria is a community legal centre that provides assistance, including legal help, to people with social security problems.
Community legal centres
Your local community legal centre can give you legal information and advice. Most services are free.
Legal Aid Commissions (outside Victoria)
Your local legal aid commission can give you information and advice.
Economic Justice Australia
Economic Justice Australia is a network of community legal centres throughout Australia that specialise in social security law.
Resources about Centrelink
These resources will help you if you:
- disagree with a Centrelink decision
- want to know more about your entitlements.
Our resources
See a list of all our free publications and resources.
We also have a video on Centrelink debts.
Resources from other organisations
Centrelink
Centrelink has online estimators to help you estimate or compare various payments that you might get based on your circumstances.
The Services Australia website has information about Centrelink, including:
The Guide to Australian Government payments also has information about eligibility and payment rates for a wide range of Centrelink payments.
The Law Handbook
The Law Handbook from Fitzroy Legal Service has information about Centrelink payments and eligibility requirements:
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