Our procurement of goods and services follows the Victorian Government Purchasing Board (VGPB) policies and directives.
Our objective is to create efficient and value-for-money procurement results. We do this by focusing on fair, transparent and equitable practices, and delivering excellent outcomes.
Procurement activity plan
The procurement activity plan outlines what we expect our procurement activity will be over the next 12 to 24 months. We will regularly update this document.
Supplier Code of Conduct
The Supplier Code of Conduct: buyers, outlines the ethical standards we expect from our suppliers.
This Victorian Government policy reflects our commitment to ethical, sustainable, and socially responsible procurement. The Supplier Code of Conduct helps suppliers meet the same values.
How to lodge a tender or publish a contract
We have developed these processes to outline how to securely lodge a tender, and to publish a contract.
Both documents follow the guidelines of the Victorian Government Procurement Board.
Disclosure of contracts and contract variations
We are required to disclose contracts and contract variations where the estimated or total contract value is equal to or greater than $100,000 (including GST).
These are submitted via the Buying for Victoria tenders portal within 60 days of awarding the contract.
How to make a complaint
We aim to handle all complaints consistently, fairly and transparently.
Our complaints process gives you the option to raise a concern about how an organisation manages a procurement activity. You may be the supplier or an agent acting in the supplier's interests.
The Procurement complaints management process follows guidelines set by the VGPB. For more information visit the VGPB Complaints management: Goods and services guide page.
Our process also gives you the option to raise concerns about how an organisation manages a procurement activity.
Firstly, we recommend raising your complaint with the team or staff member you have been dealing with. Most issues result from misunderstandings or process errors, These can rectified quickly and easily.
If you are unable to resolve your concern, you can also lodge a complaint in writing. We aim to acknowledge, investigate and respond to written complaints within 28 days.
How to lodge a complaint with us
A procurement complaint must:
- Be in writing.
- Include the information supporting the claims in your complaint.
Submit your claim by:
- email – send to complaints@vla.vic.gov.au
- phone – via our Complaints team on (03) 9280 3879
- regular mail – address it to:
- Internal Legal Services
- GPO Box 4380
- Melbourne VIC 3001.
Making a complaint to the Victorian Government Procurement Board
If you are dissatisfied with the process or outcome you can raise complaint with the Victorian Government Procurement Board.
Visit the Complaints management: Goods and service guide page on the Victorian Government’s Buying for Victoria website.
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